We want you to be happy with every order from adisia.store. This policy explains cancellations, returns, replacements and refunds.
1. Cancelling an order
- Before dispatch: cancel free of charge from your account or by emailing [email protected] with your order number. You get a full refund.
- After dispatch: the order can no longer be cancelled, but you can refuse delivery or request a return (see below). Return shipping may be deducted as explained in section 4.
2. Damaged, defective or wrong items
If your order arrives damaged, defective, incomplete or different from what you ordered:
- Tell us within 48 hours of delivery at [email protected] or +91 85878 50199.
- Share your order number, photos of the item and packaging, and an unboxing video if possible.
- Once verified, we will send a free replacement or give a full refund, your choice, subject to stock. We arrange and pay for the return pickup.
3. Returns for other reasons
You can request a return within 7 days of delivery if:
- The item is unused, unwashed and in its original condition
- All tags, labels and original packaging are intact
- You have the invoice or order number
Not returnable (unless damaged, defective or wrong):
- Items marked “non-returnable” on the product page
- Personal-care, hygiene or intimate items once opened
- Items bought on clearance or final sale
- Customised or personalised items
4. Return shipping
- Damaged, defective or wrong item: free, we arrange pickup.
- Change of mind or size/fit issue: we arrange pickup where available, and ₹60 return shipping is deducted from the refund. If pickup is not available at your PIN code, you can courier the item to Ground Floor, Ace Aspire Building, Gautam Buddha Nagar, Greater Noida, Uttar Pradesh – 201312 and share the tracking number.
5. Refunds
- After the returned item reaches us and passes a quality check (usually within 2 business days), we approve the refund and email you.
- Refunds go back to the original payment method (UPI, card or net banking) within 5–7 business days of approval. Your bank may take a few extra days to show it.
- Original shipping charges are refunded only if the item was damaged, defective or wrong.
6. Replacements and exchanges
Replacements are subject to stock. If the same item is unavailable, we refund you in full.
7. Refused or undelivered orders
If a prepaid order is refused at delivery or returns to us because the address was wrong or you were unreachable after delivery attempts, we refund the order value minus the forward and return shipping cost.
8. Need help?
Email [email protected] or call/WhatsApp +91 85878 50199 with your order number. Grievance Officer: Smriti Aishwarya (Proprietor), [email protected]. We acknowledge every request within 48 hours.