This Privacy Policy explains how Smriti Aishwarya (Proprietor), trading as Adisia Store (“Adisia”, “we”, “us”), operating the online store at https://adisia.store, collects, uses, shares and protects your personal data. It is published under the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and the rules made under them.
By placing an order or creating an account, you consent to the processing described below. You can withdraw consent at any time (see “Your rights”).
1. What we collect
| Data | Why we need it |
|---|---|
| Name, phone number, email address | To create your account, confirm orders and contact you about them |
| Shipping and billing address | To deliver your order and issue a GST invoice |
| Order history and items in your cart | To process orders, handle returns and provide support |
| Payment status (paid / failed / refunded) and transaction reference | To confirm payment and process refunds |
| Device, browser and usage data (IP address, pages viewed) and cookies | To keep the site secure, remember your cart and understand how the store is used |
| Messages you send us | To answer your queries and resolve complaints |
We do not see or store your card number, CVV, UPI PIN or net-banking password. Payments are processed by our payment partner, Razorpay (Razorpay Software Pvt Ltd), an RBI-authorised payment aggregator, which is responsible for that data under RBI rules.
2. How we use your data
- To process, ship and deliver your orders, and handle cancellations, returns and refunds
- To send order, payment and delivery updates by email, SMS or WhatsApp
- To provide customer support and resolve grievances
- To prevent fraud and keep the store secure
- To meet legal obligations (for example GST invoicing and record keeping)
- To send offers and newsletters only if you opt in; you can unsubscribe at any time
We use your data only for these purposes.
3. Who we share it with
We share only what each party needs to do its job:
- Courier and logistics partners (for example Shiprocket and its carriers): your name, phone and address, to deliver your order
- Payment partner (Razorpay): order amount and contact details, to process payment and refunds
- Our hosting and email providers (Oracle Cloud, which hosts our store in India, Zoho Mail and our order-email service): to run the store and send emails
- Government or law-enforcement authorities, when required by law
We do not sell your personal data.
4. Cookies
We use essential cookies to run the cart and checkout, and analytics cookies to understand site usage. You can block cookies in your browser, but the cart and checkout may not work without essential cookies.
5. How long we keep it
- Order and invoice records: for as long as tax and accounting laws require (generally up to 8 years)
- Account data: until you delete your account, or after a long period of inactivity
- Marketing preferences: until you unsubscribe
After that, we delete or anonymise the data.
6. Security
We use HTTPS encryption across the store, rely on PCI-DSS compliant payment partners, and restrict access to customer data to people who need it. If a data breach affects you, we will inform you and the Data Protection Board of India as required by law.
7. Your rights
You can ask us to:
- Tell you what personal data we hold about you and how we use it
- Correct or update inaccurate data
- Delete your data (except what we must keep by law, such as invoices)
- Withdraw consent for marketing or other optional processing
- Nominate another person to exercise your rights in case of death or incapacity
Email [email protected] with the subject “Privacy request”. We will respond within the time required by law.
8. Children
Our store is meant for adults. If you are under 18, please use the store only with the consent and involvement of a parent or guardian.
9. Grievance Officer
Name: Smriti Aishwarya (Proprietor)
Address: Ground Floor, Ace Aspire Building, Gautam Buddha Nagar, Greater Noida, Uttar Pradesh – 201312
Email: [email protected]
Phone: +91 85878 50199
We acknowledge complaints within 48 hours and aim to resolve them within one month.
10. Changes
We may update this policy. The latest version will always be on this page with its effective date.